The impact of customers' patience on delay and abandonment: some empirically-driven experiments with the \(\text{M/M}/n+G\) queue (Q1881627)
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scientific article
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | The impact of customers' patience on delay and abandonment: some empirically-driven experiments with the \(\text{M/M}/n+G\) queue |
scientific article |
Statements
The impact of customers' patience on delay and abandonment: some empirically-driven experiments with the \(\text{M/M}/n+G\) queue (English)
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5 October 2004
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Abandonment
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Call-centers
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Erlang-A
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Queues and queueing
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