Staffing Call Centers with Impatient Customers: Refinements to Many-Server Asymptotics (Q2917638)

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Staffing Call Centers with Impatient Customers: Refinements to Many-Server Asymptotics
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    Staffing Call Centers with Impatient Customers: Refinements to Many-Server Asymptotics (English)
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    1 October 2012
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    call centers
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    impatient customers
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    square-root staffing
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    quality-and-efficiency-driven regime
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    Erlang A queueing model
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