Call-Center Labor Cross-Training: It’s a Small World After All
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Publication:3116123
DOI10.1287/mnsc.1060.0621zbMath1232.91581OpenAlexW2148711234MaRDI QIDQ3116123
Mark P. Van Oyen, Bora Kolfal, Seyed M. R. Iravani
Publication date: 21 February 2012
Published in: Management Science (Search for Journal in Brave)
Full work available at URL: https://semanticscholar.org/paper/4db66849c67fbd217ff8eb2a336c6557f5000f3a
Social networks; opinion dynamics (91D30) Small world graphs, complex networks (graph-theoretic aspects) (05C82) Queues and service in operations research (90B22)
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