Customer Abandonment in Many-Server Queues

DOI10.1287/moor.1100.0443zbMath1222.60071OpenAlexW2114957868MaRDI QIDQ3169097

J. G. Dai, Shuangchi He

Publication date: 27 April 2011

Published in: Mathematics of Operations Research (Search for Journal in Brave)

Full work available at URL: https://semanticscholar.org/paper/9ef8672055302d8b428c60755f956a8f65d84e86

zbMATH Keywords

customer abandonmentHalfin-Whitt regimemultiserver queuemany-server heavy trafficquality- and efficiency-driven regime

Mathematics Subject Classification ID

Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22) Performance evaluation, queueing, and scheduling in the context of computer systems (68M20)

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