Queues with Many Servers: The Virtual Waiting-Time Process in the QED Regime

DOI10.1287/moor.1070.0310zbMath1213.60150OpenAlexW1982550278MaRDI QIDQ3168983

Avishai Mandelbaum, Petar Momčilović

Publication date: 27 April 2011

Published in: Mathematics of Operations Research (Search for Journal in Brave)

Full work available at URL: https://semanticscholar.org/paper/b57446aa94b7e9a9eff90897cfb443b37d173ccf

zbMATH Keywords

economies of scaleheavy-trafficmultiserver queuetelephone call or contact centersquality- and efficiency-driven (QED) or Halfin-Whitt regime

Mathematics Subject Classification ID

Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22)

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