Linking customer satisfaction, employee appraisal, and business performance: an evaluation methodology in the banking sector (Q2393338)
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| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Linking customer satisfaction, employee appraisal, and business performance: an evaluation methodology in the banking sector |
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Linking customer satisfaction, employee appraisal, and business performance: an evaluation methodology in the banking sector (English)
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7 August 2013
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efficiency evaluation
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banking sector
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data envelopment analysis
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customer satisfaction
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business performance
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employee appraisal
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