Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers (Q3100417)
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scientific article
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers |
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Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers (English)
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24 November 2011
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abandonment
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call centers
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staffing
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workforce management
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Halfin-Whitt (QED) ED + QED
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