On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design (Q3637423)
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scientific article
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design |
scientific article |
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On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design (English)
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10 July 2009
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