Pages that link to "Item:Q3637423"

The following pages link to On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design (Q3637423):

Displayed 45 items.

• Multi-server queueing system with a generalized phase-type service time distribution as a model of call center with a call-back option (Q291308) ‎ (← links)
• \(MMAP|M|N\) queueing system with impatient heterogeneous customers as a model of a contact center (Q336371) ‎ (← links)
• The concert queueing game: strategic arrivals with waiting and tardiness costs (Q364614) ‎ (← links)
• Asymptotically optimal control of many-server heterogeneous service systems with \(H_{2}^{*}\) service times (Q383280) ‎ (← links)
• Queueing system with heterogeneous customers as a model of a call center with a call-back for lost customers (Q474796) ‎ (← links)
• Dynamic control of a single-server system with abandonments (Q622616) ‎ (← links)
• Staffing decisions for heterogeneous workers with turnover (Q811973) ‎ (← links)
• Dynamic routing in large-scale service systems with heterogeneous servers (Q812137) ‎ (← links)
• On priority queues with impatient customers (Q943986) ‎ (← links)
• Optimal control of parallel server systems with many servers in heavy traffic (Q946467) ‎ (← links)
• Control of systems with flexible multi-server pools: a shadow routing approach (Q993482) ‎ (← links)
• Optimal balking strategies and pricing for the single server Markovian queue with compartmented waiting space (Q1025608) ‎ (← links)
• The effects of the availability of waiting-time information on a balking queue (Q1027606) ‎ (← links)
• Customer equilibrium in a single-server system with virtual and system queues (Q1640085) ‎ (← links)
• Call centers with a postponed callback offer (Q1642068) ‎ (← links)
• An analysis of queues with delayed information and time-varying arrival rates (Q1655121) ‎ (← links)
• Dynamic appointment scheduling with wait-dependent abandonment (Q1681154) ‎ (← links)
• Optimal admission control for many-server systems with QED-driven revenues (Q1704953) ‎ (← links)
• Exact analysis for multiserver queueing systems with cross selling (Q1730703) ‎ (← links)
• Real options in operations research: a review (Q1754719) ‎ (← links)
• A diffusion model of scheduling control in queueing systems with many servers (Q1774199) ‎ (← links)
• Scheduling a multi class queue with many exponential servers: asymptotic optimality in heavy traffic. (Q1879903) ‎ (← links)
• Optimal balanced control for call centers (Q1945068) ‎ (← links)
• Sharing delay information in service systems: a literature survey (Q1992144) ‎ (← links)
• Equilibrium analysis of observable express service with customer choice (Q2070678) ‎ (← links)
• Limiting the oscillations in queues with delayed information through a novel type of delay announcement (Q2210674) ‎ (← links)
• Price and speed decisions in customer-intensive services with two classes of customers (Q2355092) ‎ (← links)
• A Brownian control problem for a simple queueing system in the halfin--whitt regime (Q2503584) ‎ (← links)
• THE IMPACTS OF CUSTOMERS’ DELAY-RISK SENSITIVITIES ON A QUEUE WITH BALKING (Q3183122) ‎ (← links)
• A Stochastic Analysis of Queues with Customer Choice and Delayed Information (Q3387915) ‎ (← links)
• Steady-state analysis of a multiserver queue in the Halfin-Whitt regime (Q3516402) ‎ (← links)
• THE <i>N</i>-NETWORK MODEL WITH UPGRADES (Q3564635) ‎ (← links)
• DYNAMIC ROUTING OF CUSTOMERS WITH GENERAL DELAY COSTS IN A MULTISERVER QUEUING SYSTEM (Q3645155) ‎ (← links)
• An Equilibrium Analysis of a Multiclass Queue with Endogenous Abandonments in Heavy Traffic (Q4969316) ‎ (← links)
• Breaking the Symmetry in Queues with Delayed Information (Q5008965) ‎ (← links)
• Queues with Delayed Information: A Dynamical Systems Perspective (Q5070196) ‎ (← links)
• Optimal Signaling Mechanisms in Unobservable Queues (Q5129202) ‎ (← links)
• A Model of Rational Retrials in Queues (Q5129218) ‎ (← links)
• An Optimal Callback Policy for General Arrival Processes: A Pathwise Analysis (Q5131461) ‎ (← links)
• Economies-of-Scale in Many-Server Queueing Systems: Tutorial and Partial Review of the QED Halfin--Whitt Heavy-Traffic Regime (Q5232349) ‎ (← links)
• BRAVO for Many-Server QED Systems with Finite Buffers (Q5246179) ‎ (← links)
• Queues with Choice via Delay Differential Equations (Q5275054) ‎ (← links)
• Nonlinear Dynamics in Queueing Theory: Determining the Size of Oscillations in Queues with Delay (Q5382441) ‎ (← links)
• Two‐class constrained optimization with applications to queueing control (Q6079109) ‎ (← links)
• A single server retrial queue with event-dependent arrival rates (Q6148758) ‎ (← links)