Service-Level Differentiation in Call Centers with Fully Flexible Servers (Q3117690)

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Service-Level Differentiation in Call Centers with Fully Flexible Servers
scientific article

    Statements

    title
    Service-Level Differentiation in Call Centers with Fully Flexible Servers (English)
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    author
    Itai Gurvich
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    Mor Armony
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    Avishai Mandelbaum
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    publication date
    29 February 2012
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    zbMATH Keywords
    call centers
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    heavy traffic
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    staffing
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    Identifiers

    Mathematics Subject Classification ID
    90B90
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    90B35
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    90B22
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    zbMATH DE Number
    6010081
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    OpenAlex ID
    W2164669679
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