On the impact of customer balking, impatience and retrials in telecommunication systems (Q1029865)

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On the impact of customer balking, impatience and retrials in telecommunication systems
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    On the impact of customer balking, impatience and retrials in telecommunication systems (English)
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    13 July 2009
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    call reattempts
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    balking
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    impatience
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    call centers
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    telecommunication systems
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