Applications of maximum queue lengths to call center management (Q856676)
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| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Applications of maximum queue lengths to call center management |
scientific article |
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Applications of maximum queue lengths to call center management (English)
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7 December 2006
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call center
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maximum queue length
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level dependent quasi-birth-and-death processes
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customer behavior
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routing rules
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