A fluid approximation for service systems responding to unexpected overloads

DOI10.1287/OPRE.1110.0985MaRDI QIDQ2879510zbMATH OpenOpenAlexFDO

Authors Ohad Perry, Ward Whitt

Publication date 26 March 2012

Published in Operations Research (Search for Journal in Brave)

Full work available at URL https://semanticscholar.org/paper/121facc430d5d5812055500a43bda0b8d08d7e68

zbMATH Keywords

averaging principledifferential equationfluid approximationheavy trafficlarge-scale service systemsmany-server queuesoverload controlseparation of time scales

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

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Cited in

(19)

• A survey on skill-based routing with applications to service operations management
• Virtual allocation policies for many-server queues with abandonment
• Accuracy of fluid approximations for queueing systems with congestion-sensitive demand and implications for capacity sizing
• Modeling load and overwork effects in queueing systems with adaptive service rates
• Maximum weight matching with hysteresis in overloaded queues with setups
• Chattering and congestion collapse in an overload switching control
• Responding to Unexpected Overloads in Large-Scale Service Systems
• Overflow networks: approximations and implications to call center outsourcing
• Achieving rapid recovery in an overload control for large-scale service systems
• Overload effects and their prevention
• A mathematical modelling approach for systems where the servers are almost always busy
• Diffusion approximation for an overloaded \(X\) model via a stochastic averaging principle
• Management of a shared-spectrum network in wireless communications
• A fluid-diffusion-hybrid limiting approximation for priority systems with fast and slow customers
• An ODE for an overloaded X model involving a stochastic averaging principle
• A fluid limit for an overloaded \(X\) model via a stochastic averaging principle
• Applications of fluid models in service operations management
• Improving service in the presence of surge traffic: a K-policy voluntary flushing queueing system
• Circle of interacting servers: spontaneous collective behavior in the case of large fluctuations

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