Balancing Agent Retention and Waiting Time in Service Platforms

DOI10.1287/OPRE.2022.2418MaRDI QIDQ6195145zbMATH OpenOpenAlexFDO

Authors Andrés Musalem, Marcelo Olivares

Publication date 13 March 2024

Published in Operations Research (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1287/opre.2022.2418

zbMATH Keywords

call centerscapacity managementempirical researchservice operations management

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

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Cited in

(1)

• Predicting and optimizing marketing performance in dynamic markets

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