DATA-MOCCA

MaRDI QIDQ23226swMATHFDO

Official website http://www.fifthquadrant.com.au/fifthquadrant/pdf/academic/DataMocca.pdf

Cited in

(8)

• Call centers with impatient customers: Many-server asymptotics of the M/M/\(n+G\) queue
• Robust and data-driven approaches to call centers
• SEEStat
• Data-stories about (im)patient customers in tele-queues
• A normal copula model for the arrival process in a call center
• Workload forecasting for a call center: methodology and a case study
• Bayesian Forecasting of an Inhomogeneous Poisson Process With Applications to Call Center Data
• Designing a call center with an IVR (interactive voice response)

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