Customer impatience in a service facility with limited waiting space (Q1635365)
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English | Customer impatience in a service facility with limited waiting space |
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Customer impatience in a service facility with limited waiting space (English)
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6 June 2018
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Summary: Queuing models with impatient customers have many applications. The common modes of impatience are reneging and balking, both of which have been considered in this paper. The model assumes a multi server queuing scenario with limited waiting space where arrival, service and reneging events are all generated by independent Poisson process and customers have a fixed probability of balking from the system. This paper attempts to quantify the impact of impatience. A few fresh performance measures have been designed for this purpose. Closed form expressions of the same are provided. A numerical example with design implications rounds up the paper.
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balking
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finite buffers
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impatience
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reneging
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queuing
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abandonment
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limited waiting space
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multiserver
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Markovian
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performance measures
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