Customer impatience in a service facility with limited waiting space (Q1635365)

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Customer impatience in a service facility with limited waiting space
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    Customer impatience in a service facility with limited waiting space (English)
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    6 June 2018
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    Summary: Queuing models with impatient customers have many applications. The common modes of impatience are reneging and balking, both of which have been considered in this paper. The model assumes a multi server queuing scenario with limited waiting space where arrival, service and reneging events are all generated by independent Poisson process and customers have a fixed probability of balking from the system. This paper attempts to quantify the impact of impatience. A few fresh performance measures have been designed for this purpose. Closed form expressions of the same are provided. A numerical example with design implications rounds up the paper.
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    balking
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    finite buffers
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    impatience
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    reneging
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    queuing
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    abandonment
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    limited waiting space
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    multiserver
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    Markovian
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    performance measures
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