Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials (Q2267381)
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scientific article
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials |
scientific article |
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Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials (English)
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1 March 2010
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call center
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contact center
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workforce scheduling
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shift scheduling
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stochastic programming
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