Refined models for efficiency-driven queues with applications to delay announcements and staffing (Q4598651)
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scientific article; zbMATH DE number 6818969
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| English | Refined models for efficiency-driven queues with applications to delay announcements and staffing |
scientific article; zbMATH DE number 6818969 |
Statements
Refined Models for Efficiency-Driven Queues with Applications to Delay Announcements and Staffing (English)
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15 December 2017
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customer abandonment
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delay announcement
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staffing
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call centers
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ED+QED
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refined approximation
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0.8597405552864075
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0.791979968547821
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0.7620376944541931
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0.7602692246437073
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0.7587826251983643
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