Optimizing the performance of multi-server heterogeneous queueing systems with dynamic customer behaviour

DOI10.1007/S13571-024-00340-0MaRDI QIDQ6635352zbMATH OpenFDO

Authors Asmita Tamuli, Dhruba Das, Amit Choudhury

Publication date 9 November 2024

Published in Sankhyā. Series B (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1007/S13571-024-00340-0

zbMATH Keywords

cost optimizationcustomer impatienceheterogeneous serverquasi-Newton methodqueueing systemsrenegingreverse balking

Mathematics Subject Classification ID

Newton-type methods (49M15) Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22)

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Cites work

• Admission control policy of a two heterogeneous server finite capacity retrial queueing system with maintenance activity
• An \(\mathrm{M}/\mathrm{M}/1/N\) queuing system with reverse balking and reverse reneging
• Aspects of impatience in a finite buffer queue
• Bi-objective optimization of a queueing model with two-phase heterogeneous service
• Cost optimization analysis for an \(\mathrm{M}^{X}/\mathrm{M}/c\) vacation queueing system with waiting servers and impatient customers
• Cost optimization and ANFIS computing of an unreliable M/M/1 queueing system with customers' impatience under \(N\)-policy
• Heterogeneous two-server queueing system with reverse balking and reneging
• scientific article; zbMATH DE number 1237593 (Why is no real title available?)
• On the multi-server retrial queue with geometric loss and feedback: computational algorithm and parameter optimization
• Optimization analysis of an unreliable multi-server queue with a controllable repair policy
• QUEUEING WITH BALKING
• Queueing with balking. II
• Queueing with reneging
• Queuing with impatient customers and indifferent clerks
• Queuing with impatient customers and ordered service
• Some aspects of balking and reneging in finite buffer queues
• Some Queuing Problems with Balking and Reneging—II
• Some Queuing Problems with Balking and Reneging. I
• Transient solution of a Markovian queuing model with heterogeneous servers and catastrophes
• Two parallel heterogeneous servers Markovian inventory system with modified and delayed working vacations

Cited in

(2)

• A Markovian queueing model for telecommunications support center with breakdowns and vacation periods
• Bayesian inference and prediction in multi-server Markovian queueing system with reverse balking: A simulation-based approach

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