Cost of fairness in agent scheduling for contact centers
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Publication:2076355
DOI10.3934/JIMO.2021001zbMATH Open1499.90084OpenAlexW3114728449MaRDI QIDQ2076355FDOQ2076355
Authors: Onur Şimşek, O. Erhun Kundakcioglu 
Publication date: 16 February 2022
Published in: Journal of Industrial and Management Optimization (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.3934/jimo.2021001
Cites Work
- Staff scheduling and rostering: a review of applications, methods and models.
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- Modeling staff scheduling problems. A tutorial
- Queueing models of call centers: An introduction
- A decomposed branch-and-price procedure for integrating demand planning in personnel staffing problems
- Personnel scheduling: models and complexity
- An outer approximation algorithm for generating all efficient extreme points in the outcome set of a multiple objective linear programming problem
- Workforce scheduling with multiple objectives
- Development of a workforce management system for a customer hotline service
- Selecting and adapting weekly work schedules with working time accounts: a case of a retail clothing chain
- Scheduling part-time personnel with availability restrictions and preferences to maximize employee satisfaction
- Optimizing railway crew schedules with fairness preferences
- Solving the general employee scheduling problem
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