Cost of fairness in agent scheduling for contact centers
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Publication:2076355
DOI10.3934/jimo.2021001zbMath1499.90084OpenAlexW3114728449MaRDI QIDQ2076355
Onur Şimşek, O. Erhun Kundakcioglu
Publication date: 16 February 2022
Published in: Journal of Industrial and Management Optimization (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.3934/jimo.2021001
Uses Software
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