Queues with Many Servers: The Virtual Waiting-Time Process in the QED Regime
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Publication:3168983
DOI10.1287/moor.1070.0310zbMath1213.60150OpenAlexW1982550278MaRDI QIDQ3168983
Avishai Mandelbaum, Petar Momčilović
Publication date: 27 April 2011
Published in: Mathematics of Operations Research (Search for Journal in Brave)
Full work available at URL: https://semanticscholar.org/paper/b57446aa94b7e9a9eff90897cfb443b37d173ccf
economies of scaleheavy-trafficmultiserver queuetelephone call or contact centersquality- and efficiency-driven (QED) or Halfin-Whitt regime
Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22)
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