An ordinal regression method for multicriteria analysis of customer satisfaction

DOI10.1007/978-3-642-04045-0_14MaRDI QIDQ3556552zbMATH OpenOpenAlexFDO

Authors Isabel M. João, Carlos A. Bana e Costa, José Rui Figueira

Publication date 24 April 2010

Published in Lecture Notes in Economics and Mathematical Systems (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1007/978-3-642-04045-0_14

zbMATH Keywords

robust regressionordinal regressionmulticriteria analysiscustomer satisfaction

Mathematics Subject Classification ID

Management decision making, including multiple objectives (90B50) Consumer behavior, demand theory (91B42)

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