An ordinal regression method for multicriteria analysis of customer satisfaction
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Publication:3556552
DOI10.1007/978-3-642-04045-0_14zbMATH Open1184.90078OpenAlexW4070453MaRDI QIDQ3556552FDOQ3556552
Authors: Isabel M. João, Carlos A. Bana e Costa, José Rui Figueira 
Publication date: 24 April 2010
Published in: Lecture Notes in Economics and Mathematical Systems (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1007/978-3-642-04045-0_14
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- Satisfaction Benchmarking and Customer Classification: An Application to the Branches of a Banking Organization
- Market segmentation for customer satisfaction studies via a new latent structure multidimensional scaling model
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