Queuing for expert services

DOI10.1287/MNSC.1080.0867MaRDI QIDQ3117741zbMATH OpenOpenAlexFDO

Authors Laurens Debo, L. Beril Toktay, Luk N. Van Wassenhove

Publication date 29 February 2012

Published in Management Science (Search for Journal in Brave)

Full work available at URL https://semanticscholar.org/paper/127a1694c4d94572e3c0d7d33b4a0e73602995ea

zbMATH Keywords

operations-economics interface servicesqueuing

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

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Cited in

(12)

• Equilibrium in a finite capacity \(M/M/1\) queue with unknown service rates consisting of strategic and non-strategic customers
• The \(M/M/1+M\) queue with a utility-maximizing server
• Load effect on service times
• Gatekeepers and referrals in services
• Equilibrium strategies and optimal control for a double-ended queue
• The benefit of introducing variability in single-server queues with application to quality-based service domains
• Optimization and strategic behavior in a passenger-taxi service system
• Staffing, Routing, and Payment to Trade off Speed and Quality in Large Service Systems
• Reducing delay in retrial queues by simultaneously differentiating service and retrial rates
• Effect of information, uncertainty and parameter variability on profits in a queue with various pricing strategies
• Managerial insights from service industry models: a new scenario decomposition method
• When does partial priority improve revenue?

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