JCCOptim

swMATH37092MaRDI QIDQ52794FDOQ52794

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Cited In (5)

• A simulation-based decomposition approach for two-stage staffing optimization in call centers under arrival rate uncertainty
• Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers
• Optimizing daily agent scheduling in a multiskill call center
• Dynamized routing policies for minimizing expected waiting time in a multi-class multi-server system
• Statistical theory powering data science

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