Cited in
(6)- Dynamized routing policies for minimizing expected waiting time in a multi-class multi-server system
- Optimizing daily agent scheduling in a multiskill call center
- Statistical theory powering data science
- A simulation-based decomposition approach for two-stage staffing optimization in call centers under arrival rate uncertainty
- ContactCenters
- Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers
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