TELOS: a customer satisfaction evaluation software

DOI10.1016/S0305-0548(99)00119-7MaRDI QIDQ1569915zbMATH OpenOpenAlexWikidataFDO

Authors Vangelis Grigoroudis, Olivier Saurais, Yannis Siskos

Publication date 2000

Published in Computers \& Operations Research (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1016/s0305-0548(99)00119-7

Mathematics Subject Classification ID

Operations research and management science (90B99)

Cites work

• Assessing a set of additive utility functions for multicriteria decision- making, the UTA method
• scientific article; zbMATH DE number 3896121 (Why is no real title available?)
• scientific article; zbMATH DE number 4056803 (Why is no real title available?)
• scientific article; zbMATH DE number 48904 (Why is no real title available?)
• scientific article; zbMATH DE number 3616126 (Why is no real title available?)
• scientific article; zbMATH DE number 781783 (Why is no real title available?)
• Measuring customer satisfaction using a collective preference disaggregation model

Cited in

(4)

• TELOS
• Preference disaggregation for measuring and analysing customer satisfaction: The MUSA method
• Service quality evaluation in the tourism industry: a SWOT analysis approach
• Customer satisfaction measurement in the private bank sector.

Describes a project that uses

Uses Software

• UTA Plus

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