Multi-server queueing system with a generalized phase-type service time distribution as a model of call center with a call-back option (Q291308): Difference between revisions

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scientific article

Language	Label	Description	Also known as
English	Multi-server queueing system with a generalized phase-type service time distribution as a model of call center with a call-back option	scientific article

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scholarly article

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title

Multi-server queueing system with a generalized phase-type service time distribution as a model of call center with a call-back option (English)

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Annals of Operations Research

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publication date

7 June 2016

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zbMATH Keywords

call center

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call-back

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generalized phase-type distribution

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Markovian arrival process

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multi-server queueing system

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MaRDI profile type

MaRDI publication profile

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full work available at URL

https://doi.org/10.1007/s10479-014-1626-2

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cites work

Independent markov processes in parallel

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On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design

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Contact Centers with a Call-Back Option and Real-Time Delay Information

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A multi-server queueing system with service interruption, partial protection and repetition of service

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Call center operation model as a \(MAP/PH/N/R-N\) system with impatient customers

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Q3961697

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Ergodicity of the BMAP/PH/s/s+K retrial queue with PH-retrial times

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On priority queues with impatient customers

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Q3256589

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Queueing system \(MAP|PH|N|N+R\) with impatient heterogeneous customers as a model of call center

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Computation of the steady state distribution for multi-server retrial queues with phase type service process

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Queueing System MAP/M/N as a Model of Call Center with Call-Back Option

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Outsourcing strategy in two-stage call centers

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Queueing models of call centers: An introduction

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New results on the single server queue with a batch markovian arrival process

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Q3923308

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Algorithms for the multi-server queue with phase type service

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Q3227147

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Identifiers

zbMATH Open document ID

1338.90126

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DOI

10.1007/s10479-014-1626-2

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Mathematics Subject Classification ID

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Sitelinks

Mathematics(1 entry)

mardi Publication:291308

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-Alexander N. Dudin
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@@ Property / author @@
-Che Soong Kim
@@ Property / author: Che Soong Kim / rank @@
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-Q291306
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@@ Property / author @@
+Alexander N. Dudin
@@ Property / author: Alexander N. Dudin / rank @@
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@@ Property / author @@
+Che Soong Kim
@@ Property / author: Che Soong Kim / rank @@
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+Olga S. Dudina
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+https://doi.org/10.1007/s10479-014-1626-2
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+Independent markov processes in parallel
@@ Property / cites work: Independent markov processes in parallel / rank @@
+Normal rank
@@ Property / cites work @@
+On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design
+Normal rank
@@ Property / cites work @@
+Contact Centers with a Call-Back Option and Real-Time Delay Information
+Normal rank
@@ Property / cites work @@
+A multi-server queueing system with service interruption, partial protection and repetition of service
+Normal rank
@@ Property / cites work @@
+Call center operation model as a \(MAP/PH/N/R-N\) system with impatient customers
+Normal rank
@@ Property / cites work @@
+Q3961697
@@ Property / cites work: Q3961697 / rank @@
+Normal rank
@@ Property / cites work @@
+Ergodicity of the BMAP/PH/s/s+K retrial queue with PH-retrial times
+Normal rank
@@ Property / cites work @@
+On priority queues with impatient customers
@@ Property / cites work: On priority queues with impatient customers / rank @@
+Normal rank
@@ Property / cites work @@
+Q3256589
@@ Property / cites work: Q3256589 / rank @@
+Normal rank
@@ Property / cites work @@
+Queueing system \(MAP|PH|N|N+R\) with impatient heterogeneous customers as a model of call center
+Normal rank
@@ Property / cites work @@
+Computation of the steady state distribution for multi-server retrial queues with phase type service process
+Normal rank
@@ Property / cites work @@
+Queueing System MAP/M/N as a Model of Call Center with Call-Back Option
+Normal rank
@@ Property / cites work @@
+Outsourcing strategy in two-stage call centers
@@ Property / cites work: Outsourcing strategy in two-stage call centers / rank @@
+Normal rank
@@ Property / cites work @@
+Queueing models of call centers: An introduction
@@ Property / cites work: Queueing models of call centers: An introduction / rank @@
+Normal rank
@@ Property / cites work @@
+New results on the single server queue with a batch markovian arrival process
+Normal rank
@@ Property / cites work @@
+Q3923308
@@ Property / cites work: Q3923308 / rank @@
+Normal rank
@@ Property / cites work @@
+Algorithms for the multi-server queue with phase type service
+Normal rank
@@ Property / cites work @@
+Q3227147
@@ Property / cites work: Q3227147 / rank @@
+Normal rank