Call center staffing with simulation and cutting plane methods
From MaRDI portal
Publication:1888192
DOI10.1023/B:ANOR.0000019095.91642.bbzbMath1116.90342WikidataQ105583914 ScholiaQ105583914MaRDI QIDQ1888192
Júlíus Atlason, Shane G. Henderson, Marina A. Epelman
Publication date: 22 November 2004
Published in: Annals of Operations Research (Search for Journal in Brave)
Related Items
Genetic-algorithm-based simulation optimization considering a single stochastic constraint, An integer programming approach for linear programs with probabilistic constraints, Emergency medical services and beyond: addressing new challenges through a wide literature review, A branch-and-bound algorithm for shift scheduling with stochastic nonstationary demand, Facility location under service level constraints for heterogeneous customers, Rapid screening algorithms for stochastically constrained problems, Joint chance-constrained staffing optimization in multi-skill call centers, A stochastic programming model for scheduling call centers with global service level agreements, Sample average approximation with heavier tails. I: Non-asymptotic bounds with weak assumptions and stochastic constraints, Product price alignment with seller service rating and consumer satisfaction, Multiple allocation hub location with service level constraints for two shipment classes, Sample average approximation of stochastic dominance constrained programs, Recovering Best Statistical Guarantees via the Empirical Divergence-Based Distributionally Robust Optimization, Physician Staffing for Emergency Departments with Time-Varying Demand, On a multistage discrete stochastic optimization problem with stochastic constraints and nested sampling, Alternative MIP formulations for an integrated shift scheduling and task assignment problem, Stochastic global optimization using tangent minorants for Lipschitz functions, Sample average approximation of expected value constrained stochastic programs, Cell-and-bound algorithm for chance constrained programs with discrete distributions, Generating labor requirements and rosters for mail handlers using simulation and optimization, Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials, A simulation-based decomposition approach for two-stage staffing optimization in call centers under arrival rate uncertainty, Capacity expansion under a service-level constraint for uncertain demand with lead times, Estimating the Probability that a Function Observed with Noise Is Convex, Combining integer programming and the randomization method to schedule employees, Optimizing daily agent scheduling in a multiskill call center, A simulation optimization approach for a two-echelon inventory system with service level constraints
