Staffing to Stabilize the Tail Probability of Delay in Service Systems with Time-Varying Demand

DOI10.1287/opre.2017.1678zbMath1442.90051OpenAlexW2786239396MaRDI QIDQ4969340

Yunan Liu

Publication date: 5 October 2020

Published in: Operations Research (Search for Journal in Brave)

Full work available at URL: https://semanticscholar.org/paper/79ecc4155f8d35d224799dbd75cd0b8e7b43e596

zbMATH Keywords

nonstationary queuesservice systemscapacity planningmany-server queuesqueues with abandonmenttime-varying arrivalsnonexponential distributionsefficiency-drivenstaffing algorithms

Mathematics Subject Classification ID

Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22)

Related Items (10)

To Pool or Not to Pool: Queueing Design for Large-Scale Service Systems ⋮ Optimal Control of a Time-Varying Double-Ended Production Queueing Model ⋮ Staffing many‐server queues with autoregressive inputs ⋮ Minimizing the Maximum Expected Waiting Time in a Periodic Single-Server Queue with a Service-Rate Control ⋮ Stabilizing the virtual response time in single-server processor sharing queues with slowly time-varying arrival rates ⋮ Staffing, Routing, and Payment to Trade off Speed and Quality in Large Service Systems ⋮ Modeling and Simulation of Nonstationary Non-Poisson Arrival Processes ⋮ Many-server Gaussian limits for overloaded non-Markovian queues with customer abandonment ⋮ Statistical inference for \(M_t/G/ Infinity\) queueing systems under incomplete observations ⋮ Scheduling to Differentiate Service in a Multiclass Service System

Cites Work

• The \(G_{t}/GI/s_{t}+GI\) many-server fluid queue
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• Stabilizing performance in a service system with time-varying arrivals and customer feedback
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• Many-server heavy-traffic limit for queues with time-varying parameters
• Stochastic-Process Limits
• Staffing of Time-Varying Queues to Achieve Time-Stable Performance
• Server Staffing to Meet Time-Varying Demand
• Many‐server loss models with non‐poisson time‐varying arrivals
• Stabilizing Customer Abandonment in Many-Server Queues with Time-Varying Arrivals
• STABILIZING PERFORMANCE IN NETWORKS OF QUEUES WITH TIME-VARYING ARRIVAL RATES
• STAFFING TO STABILIZE BLOCKING IN LOSS MODELS WITH TIME-VARYING ARRIVAL RATES
• STAFFING A SERVICE SYSTEM WITH NON-POISSON NON-STATIONARY ARRIVALS
• Statistical Analysis of a Telephone Call Center

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