Distributionally robust workforce scheduling in call centres with uncertain arrival rates

DOI10.1080/10556788.2012.694166zbMath1266.90122OpenAlexW2153252507MaRDI QIDQ5299909

Shuangqing Liao, Jean-Philippe Vial, Christian van Delft

Publication date: 24 June 2013

Published in: Optimization Methods and Software (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1080/10556788.2012.694166

zbMATH Keywords

ambiguityrobust optimizationtotally unimodularcall centresstaff-schedulinguncertain arrival rates

Mathematics Subject Classification ID

Deterministic scheduling theory in operations research (90B35) Case-oriented studies in operations research (90B90) Theory of organizations, manpower planning in operations research (90B70)

Related Items (10)

Data-driven chance constrained stochastic program ⋮ Staffing large-scale service systems with distributional uncertainty ⋮ Robust Shift Scheduling in Call Centers ⋮ Randomized mechanism design for decentralized network scheduling ⋮ On a multistage discrete stochastic optimization problem with stochastic constraints and nested sampling ⋮ Distributionally robust scheduling on parallel machines under moment uncertainty ⋮ Distributionally robust single machine scheduling with risk aversion ⋮ A simulation-based decomposition approach for two-stage staffing optimization in call centers under arrival rate uncertainty ⋮ Multiskilled personnel assignment problem under uncertain demand: a benchmarking analysis ⋮ Distributionally robust resource planning under binomial demand intakes

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