Robust Shift Scheduling in Call Centers
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Publication:3195343
DOI10.1007/978-3-319-09174-7_29zbMath1451.90066OpenAlexW342200840MaRDI QIDQ3195343
Stefano Smriglio, Sara Mattia, Mara Servilio, Fabrizio Rossi
Publication date: 16 October 2015
Published in: Lecture Notes in Computer Science (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1007/978-3-319-09174-7_29
Deterministic scheduling theory in operations research (90B35) Theory of organizations, manpower planning in operations research (90B70) Robustness in mathematical programming (90C17)
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