Distributionally robust workforce scheduling in call centres with uncertain arrival rates

DOI10.1080/10556788.2012.694166zbMath1266.90122MaRDI QIDQ5299909

Shuangqing Liao, Jean-Philippe Vial, Christian van Delft

Publication date: 24 June 2013

Published in: Optimization Methods and Software (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1080/10556788.2012.694166

zbMATH Keywords

ambiguity; robust optimization; totally unimodular; call centres; staff-scheduling; uncertain arrival rates

Mathematics Subject Classification ID

90B35: Deterministic scheduling theory in operations research

90B90: Case-oriented studies in operations research

90B70: Theory of organizations, manpower planning in operations research

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Randomized mechanism design for decentralized network scheduling, Data-driven chance constrained stochastic program, Staffing large-scale service systems with distributional uncertainty, Distributionally robust single machine scheduling with risk aversion, Distributionally robust scheduling on parallel machines under moment uncertainty, A simulation-based decomposition approach for two-stage staffing optimization in call centers under arrival rate uncertainty, Multiskilled personnel assignment problem under uncertain demand: a benchmarking analysis, Distributionally robust resource planning under binomial demand intakes, On a multistage discrete stochastic optimization problem with stochastic constraints and nested sampling, Robust Shift Scheduling in Call Centers

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