Distributionally robust workforce scheduling in call centres with uncertain arrival rates (Q5299909)

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scientific article; zbMATH DE number 6179991
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English
Distributionally robust workforce scheduling in call centres with uncertain arrival rates
scientific article; zbMATH DE number 6179991

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    Distributionally robust workforce scheduling in call centres with uncertain arrival rates (English)
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    24 June 2013
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    call centres
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    uncertain arrival rates
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    robust optimization
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    ambiguity
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    staff-scheduling
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    totally unimodular
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