Distributionally robust optimization for scheduling problem in call centers with uncertain forecasts

DOI10.1007/978-3-319-27680-9_1zbMATH Open1367.90050OpenAlexW2295111046MaRDI QIDQ5281598FDOQ5281598

Authors: Mathilde Excoffier, C. Gicquel, Oualid Jouini, Abdel Lisser 

Publication date: 26 July 2017

Published in: Operations Research and Enterprise Systems (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1007/978-3-319-27680-9_1

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zbMATH Keywords

stochastic programmingcall centersmixed-integer linear programmingstaffingdistributionally robust optimizationqueuing systemsjoint chance constraintsshift-scheduling

Mathematics Subject Classification ID

Queues and service in operations research (90B22) Deterministic scheduling theory in operations research (90B35) Stochastic programming (90C15) Mixed integer programming (90C11)

Cited In (2)

• Robust Shift Scheduling in Call Centers
• Distributionally robust workforce scheduling in call centres with uncertain arrival rates

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