Distributionally Robust Optimization for Scheduling Problem in Call Centers with Uncertain Forecasts

DOI10.1007/978-3-319-27680-9_1zbMATH Open1367.90050OpenAlexW2295111046MaRDI QIDQ5281598FDOQ5281598

Oualid Jouini, Mathilde Excoffier, C. Gicquel, Abdel Lisser

Publication date: 26 July 2017

Published in: Operations Research and Enterprise Systems (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1007/978-3-319-27680-9_1

zbMATH Keywords

stochastic programmingcall centersmixed-integer linear programmingstaffingdistributionally robust optimizationqueuing systemsjoint chance constraintsshift-scheduling

Mathematics Subject Classification ID

Queues and service in operations research (90B22) Deterministic scheduling theory in operations research (90B35) Stochastic programming (90C15) Mixed integer programming (90C11)

Cited In (1)

• Robust Shift Scheduling in Call Centers

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