Call center service process analysis: Bayesian parametric and semi-parametric mixture modeling (Q2514772)
From MaRDI portal
scientific article
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Call center service process analysis: Bayesian parametric and semi-parametric mixture modeling |
scientific article |
Statements
Call center service process analysis: Bayesian parametric and semi-parametric mixture modeling (English)
0 references
3 February 2015
0 references
call center
0 references
Bayesian finite mixture
0 references
Dirichlet processes
0 references
service modeling
0 references
queuing
0 references
staffing
0 references
0 references
0 references
0 references
