Pages that link to "Item:Q3117688"
From MaRDI portal
The following pages link to Service-Level Agreements in Call Centers: Perils and Prescriptions (Q3117688):
Displayed 11 items.
- Competition and market segmentation of the call center service supply chain (Q320024) (← links)
- Impact of sourcing flexibility on the outsourcing of services under demand uncertainty (Q439663) (← links)
- A stochastic programming model for scheduling call centers with global service level agreements (Q613494) (← links)
- Online scheduling policies for multiclass call centers with impatient customers (Q992603) (← links)
- Unintended consequences of optimizing a queue discipline for a service level defined by a percentile of the waiting time (Q1709983) (← links)
- Stochastic optimization for real time service capacity allocation under random service demand (Q1931638) (← links)
- Optimising key performance indicator adherence with application to emergency department congestion (Q1991135) (← links)
- WAITING TIME ANALYSIS OF MULTI-CLASS QUEUES WITH IMPATIENT CUSTOMERS (Q2844474) (← links)
- FORECAST ERRORS IN SERVICE SYSTEMS (Q3645160) (← links)
- To Pool or Not to Pool: Queueing Design for Large-Scale Service Systems (Q5031669) (← links)
- Delay-Based Service Differentiation with Many Servers and Time-Varying Arrival Rates (Q5113885) (← links)