An approach to internet-based virtual call center implementation

DOI10.1007/3-540-47728-4_8MaRDI QIDQ2777078zbMATH OpenFDO

Authors Vlada Kovačević, M. Popovic

Publication date 7 March 2002

Published in Lecture Notes in Computer Science (Search for Journal in Brave)

Full work available at URL http://link.springer.de/link/service/series/0558/bibs/2093/20930075

Mathematics Subject Classification ID

Network design and communication in computer systems (68M10) Computing methodologies and applications (68U99)

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