On many-server queues in heavy traffic (Q2268724)

This paper provided a number of theorems on heavy-traffic limits on convergence in distribution for the number of customers in a many-server queue when the number of servers tends to infinity. It was assumed that the centered and normalized arrival processes converge in distribution. The main result is that the limit stochastic process has trajectories in Skorohod space and the convergence in distribution with this process holds for the \(J_{1}\)-topology. This topology plays a prominent role throughout the paper. The emphasis is necessitated by the need to rely on certain continuity properties of equations describing the evolution of the system's population, which can only be established for the topology of compact convergence.