Routing and staffing in customer service chat systems with impatient customers (Q2931711)
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scientific article; zbMATH DE number 6374333
| Language | Label | Description | Also known as |
|---|---|---|---|
| default for all languages | No label defined |
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| English | Routing and staffing in customer service chat systems with impatient customers |
scientific article; zbMATH DE number 6374333 |
Statements
Routing and Staffing in Customer Service Chat Systems with Impatient Customers (English)
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26 November 2014
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ranking and selection
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indifference zone
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sequential analysis
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Bayesian statistics
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0.796850860118866
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0.7869516611099243
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0.7745470404624939
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0.7735076546669006
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0.7574338912963867
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