Routing and Staffing in Customer Service Chat Systems with Impatient Customers (Q2931711)
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scientific article
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Routing and Staffing in Customer Service Chat Systems with Impatient Customers |
scientific article |
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Routing and Staffing in Customer Service Chat Systems with Impatient Customers (English)
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26 November 2014
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ranking and selection
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indifference zone
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sequential analysis
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Bayesian statistics
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