On the scheduling of operations in a chat contact center (Q1755262)
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scientific article
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | On the scheduling of operations in a chat contact center |
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On the scheduling of operations in a chat contact center (English)
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9 January 2019
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contact centers
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queueing systems
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Markov decision process
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chat messages
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multitasking
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