On the scheduling of operations in a chat contact center (Q1755262)
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scientific article; zbMATH DE number 6998918
| Language | Label | Description | Also known as |
|---|---|---|---|
| default for all languages | No label defined |
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| English | On the scheduling of operations in a chat contact center |
scientific article; zbMATH DE number 6998918 |
Statements
On the scheduling of operations in a chat contact center (English)
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9 January 2019
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contact centers
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queueing systems
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Markov decision process
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chat messages
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multitasking
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0.796850860118866
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0.7370940446853638
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0.7136052846908569
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0.712119460105896
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0.7110203504562378
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