Convergence of a queueing system in heavy traffic with general patience-time distributions (Q719770)

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scientific article; zbMATH DE number 5956354
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    Convergence of a queueing system in heavy traffic with general patience-time distributions
    scientific article; zbMATH DE number 5956354

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      Convergence of a queueing system in heavy traffic with general patience-time distributions (English)
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      11 October 2011
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      stochastic control
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      controlled queueing systems
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      heavy traffic theory
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      diffusion approximations
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      customer abandonment
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      customer impatience
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      reneging
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