A queueing control model for retail services having back room operations and cross-trained workers

DOI10.1016/S0305-0548(02)00180-6zbMath1087.90016OpenAlexW2164536569MaRDI QIDQ1765534

Oded Berman, Richard C. Larson

Publication date: 23 February 2005

Published in: Computers \& Operations Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/s0305-0548(02)00180-6

zbMATH Keywords

queueingassignment

Mathematics Subject Classification ID

Queues and service in operations research (90B22) Discrete location and assignment (90B80)

Related Items (10)

Threshold-based method for elevating the system's constraint under theory of constraints ⋮ An optimal deterministic control policy of servers in front and back rooms with a variable number of switching points and switching costs ⋮ Calibrating cross-training to meet demand mix variation and employee absence ⋮ Balancing staffing and switching costs in a service center with flexible servers ⋮ Difference equations approach for multi-server queueing models with removable servers ⋮ Optimal workforce size and allocation for urban retail chains ⋮ Coordination of staffing and pricing decisions in a service firm ⋮ Time value of delays in unreliable production systems with mixed uncertainties of fuzziness and randomness ⋮ Optimal management of cross-trained workers in services with negligible switching costs ⋮ An extended queueing control model for facilities with front room and back room operations and mixed-skilled workers

Cites Work

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• Un modelo de la teoria de colas con numero variable de canales
• M/M/1 Queueing Decision Processes with Monotone Hysteretic Optimal Policies
• A Proof for the Queuing Formula: L = λW
• Optimal control of random walks, birth and death processes, and queues
• Queuing With Fixed and Variable Channels
• On queueing systems with variable service capacities

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