Technology and service investments in the presence of feature fatigue and word-of-mouth

DOI10.1016/j.ejor.2021.11.035zbMath1506.90132OpenAlexW3216783485MaRDI QIDQ2140276

Pietro De Giovanni, Alborz Hassanzadeh, Sara Rezaee Vessal

Publication date: 20 May 2022

Published in: European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/j.ejor.2021.11.035

zbMATH Keywords

word-of-mouthafter-sales servicequality managementtechnology investmentfeature fatigue

Mathematics Subject Classification ID

Marketing, advertising (90B60)

Cites Work

• Timing of service investments for retailers under competition and demand uncertainty
• When remanufacturing meets product quality improvement: the impact of production cost
• An analytical model of the relationship between product quality and advertising
• The effects of herding and word of mouth in a two-period advertising signaling model
• Modeling the impact of product quality on dynamic pricing and advertising policies
• After-sale service deployment and information sharing in a supply chain under demand uncertainty
• Quality investment, and the contract manufacturer's encroachment
• Optimal Price and Product Quality Decisions in a Distribution Channel
• Dynamic Quality Models and Games in Digital Supply Chains

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