Modeling latent sources in call center arrival data
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Publication:2267665
DOI10.1016/J.EJOR.2009.10.022zbMATH Open1181.90180OpenAlexW2035964289MaRDI QIDQ2267665FDOQ2267665
Authors: Joshua Landon, Fabrizio Ruggeri, Refik Soyer, M. Murat Tarimcilar 
Publication date: 1 March 2010
Published in: European Journal of Operational Research (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1016/j.ejor.2009.10.022
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Cites Work
- Adaptive Rejection Sampling for Gibbs Sampling
- Semiparametric Bayesian Analysis of Multiple Event Time Data
- Modeling Daily Arrivals to a Telephone Call Center
- Bayesian Forecasting of an Inhomogeneous Poisson Process With Applications to Call Center Data
- Managing uncertainty in call centres using Poisson mixtures
- Title not available (Why is that?)
- Bayesian Computation for Nonhomogeneous Poisson Processes in Software Reliability
Cited In (5)
- Modeling Daily Arrivals to a Telephone Call Center
- A directed topic model applied to call center improvement
- Decision making under uncertain and dependent system rates in service systems
- Call center service process analysis: Bayesian parametric and semi-parametric mixture modeling
- Call center arrival modeling: a Bayesian state-space approach
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