Sequencing in an appointment system with deterministic arrivals and non-identical exponential service times

DOI10.1016/J.COR.2020.104901MaRDI QIDQ2297583zbMATH OpenOpenAlexWikidataFDO

Authors Sangdo Choi, Wilbert E. Wilhelm

Publication date 20 February 2020

Published in Computers \& Operations Research (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1016/j.cor.2020.104901

zbMATH Keywords

appointment schedulingexponential service timesdeterministic arrival timessmallest-mean-first-rulesmallest-variance-first-rule

Mathematics Subject Classification ID

Queues and service in operations research (90B22) Deterministic scheduling theory in operations research (90B35)

Recommendations

• Appointment sequencing: why the smallest-variance-first rule may not be optimal
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• Optimized appointment scheduling
• Appointment scheduling for multi-stage sequential service systems with stochastic service durations
• A computational approach to optimized appointment scheduling

Cites work

• scientific article; zbMATH DE number 221926 (Why is no real title available?)
• An elective surgery scheduling problem considering patient priority
• Appointment sequencing: why the smallest-variance-first rule may not be optimal
• Choosing a Good Appointment System—A Study of Queues of the Type (D, M, 1)
• Introduction to Stochastic Programming
• Optimal booking and scheduling in outpatient procedure centers
• Optimally scheduling \(N\) customer arrival times for a single-server system
• Performance of the smallest-variance-first rule in appointment sequencing
• Planning and Scheduling in Manufacturing and Services
• Sequencing and scheduling \(N\) customers for a stochastic server

Cited in

(9)

• Sequencing and scheduling appointments with weighted completion time minimization and waiting time tolerance
• Appointment scheduling with a quantile objective
• Optimized appointment scheduling
• Managing interruptions in appointment schedules via patient notification
• Optimal sequencing using a scheduling heuristic
• Appointment scheduling for multi-stage sequential service systems with limited distributional information
• Performance of the smallest-variance-first rule in appointment sequencing
• A Sequence of Servers with Arbitrary Input and Regular Service Times Revisited
• Appointment sequencing: why the smallest-variance-first rule may not be optimal

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