Improving efficiency of service systems by performing a part of the service without the customer's presence

DOI10.1016/J.EJOR.2022.01.045OpenAlexW4210358136MaRDI QIDQ2672080FDOQ2672080

Authors: Gabi Hanukov 

Publication date: 8 June 2022

Published in: European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/j.ejor.2022.01.045

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zbMATH Keywords

queueingmultivariate probability generating functioninfinite number of phasesopening servicesserver's idle time

Mathematics Subject Classification ID

Queues and service in operations research (90B22) Queueing theory (aspects of probability theory) (60K25) Inventory, storage, reservoirs (90B05)

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Cited In (2)

• A queueing-inventory model with skeptical and trusting customers
• A geometric branch-and-bound algorithm for the service bundle design problem

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