Performance analysis of call centers based on M/M/s/k+M queue with retrial and impatience
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Publication:3373986
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- scientific article; zbMATH DE number 5985642
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- Perturbation Analysis of a Dynamic Priority Call Center
- Performance analysis of an inbound call center with skills-based routing
- The impact of retrials on call center performance
- On the impact of customer balking, impatience and retrials in telecommunication systems
- On the interaction between retrials and sizing of call centers
- A new model for call centre queue management
- Performance analysis of multi-processor two-stage tandem call center retrial queues with non-reliable processors
- Dependence of performance indices of a call center on the distribution of calls' sojourn time in the orbit
- An analytic model of call centre operation
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