Performance analysis of call centers based on M/M/s/k+M queue with retrial and impatience

zbMATH Open1086.60528MaRDI QIDQ3373986FDOQ3373986

Authors: Yijun Zhu, Renxiang Zhu 

Publication date: 9 March 2006

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• scientific article; zbMATH DE number 5985642
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Mathematics Subject Classification ID

Queues and service in operations research (90B22) Queueing theory (aspects of probability theory) (60K25)

Cited In (16)

• Investigation of call centers as retrial queuing systems
• Analysis of a queueing model for a call center with impatient customers and after-call work
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• Queueing network model of a call center with customer retrials and impatient customers
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• Perturbation Analysis of a Dynamic Priority Call Center
• Performance analysis of an inbound call center with skills-based routing
• The impact of retrials on call center performance
• On the impact of customer balking, impatience and retrials in telecommunication systems
• A new model for call centre queue management
• On the interaction between retrials and sizing of call centers
• Performance analysis of multi-processor two-stage tandem call center retrial queues with non-reliable processors
• Dependence of performance indices of a call center on the distribution of calls' sojourn time in the orbit
• An analytic model of call centre operation
• Performance analysis of call centers based on M/M/S/K+M queue in changeable service rate with server breakdowns
• Performance analysis of call centers based on \(M/M/s/k\) queue with retrial and feedback

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