EXPLORING THE DIMENSIONALITY OF SERVICE QUALITY: AN APPLICATION OF TOPSIS IN THE INDIAN BANKING INDUSTRY
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Publication:3632035
DOI10.1142/S0217595909002110zbMath1177.90099MaRDI QIDQ3632035
Koushiki Choudhury, Manabendra N. Pal
Publication date: 23 June 2009
Published in: Asia-Pacific Journal of Operational Research (Search for Journal in Brave)
90B22: Queues and service in operations research
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