Unanticipated Side Effects of Successful Quality Programs: Exploring a Paradox of Organizational Improvement
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Publication:4367181
DOI10.1287/MNSC.43.4.503zbMath0900.90329OpenAlexW2127061837MaRDI QIDQ4367181
John D. Sterman, Nelson P. Repenning, Fred Kofman
Publication date: 4 June 1998
Published in: Management Science (Search for Journal in Brave)
Full work available at URL: http://hdl.handle.net/1721.1/2506
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