Unanticipated Side Effects of Successful Quality Programs: Exploring a Paradox of Organizational Improvement

DOI10.1287/MNSC.43.4.503MaRDI QIDQ4367181zbMATH OpenOpenAlexFDO

Authors John D. Sterman, Nelson P. Repenning, Fred Kofman

Publication date 4 June 1998

Published in Management Science (Search for Journal in Brave)

Full work available at URL http://hdl.handle.net/1721.1/2506

Mathematics Subject Classification ID

Theory of organizations, manpower planning in operations research (90B70)

Cited in

(6)

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• Dynamic modelling of building services projects: a simulation model for real-life projects in the Hong Kong construction industry
• Impact of early inspection on the performance of production systems -- insights from an EPQ model
• Modeling the hypothalamus-pituitary-adrenal axis: A review and extension
• An encompassing view on markdown pricing strategies: an analysis of the austrian mobile phone market
• Balancing productivity and consumer satisfaction for profitability: statistical and fuzzy regression analysis

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