WAITING TIME ANALYSIS OF MULTI-CLASS QUEUES WITH IMPATIENT CUSTOMERS (Q2844474): Difference between revisions

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+Call centers with impatient customers: Many-server asymptotics of the M/M/\(n+G\) queue
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+Fluid Models for Overloaded Multiclass Many-Server Queueing Systems with First-Come, First-Served Routing
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+On the two-class M/M/1 system under preemptive resume and impatience of the prioritized customers
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+On a two-queue priority system with impatience and its application to a call center
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+A single-server queue with limited virtual waiting time
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+The Busy Period of an M/G/1 Queue with Customer Impatience
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+Performance analysis of an inbound call center with skills-based routing
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+A Multiserver Queueing System with Impatient Customers
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+Reneging Phenomena in Single Channel Queues
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+Single-server queues with impatient customers
@@ Property / cites work: Single-server queues with impatient customers / rank @@
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+On Level Crossing Analysis of Queues
@@ Property / cites work: On Level Crossing Analysis of Queues / rank @@
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+Numerical Inversion of Laplace Transforms of Probability Distributions
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+Queuing with balking and reneging in \(M/G/1\) systems
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+Rejection rules in the \(M/G/1\) queue
@@ Property / cites work: Rejection rules in the \(M/G/1\) queue / rank @@
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+Service-Level Agreements in Call Centers: Perils and Prescriptions
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+Busy period analysis for \(M/PH/1\) queues with workload dependent balking
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+An Inversion Technique for the Laplace Transform
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+On priority queues with impatient customers
@@ Property / cites work: On priority queues with impatient customers / rank @@
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+Approximations for the \(M/GI/N +GI\) type call center
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+Setting Customer Expectation in Service Delivery: An Integrated Marketing-Operations Perspective
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+Idle and busy periods in stable <i>M</i>/<i>M</i>/<i>k</i> queues
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+General customer impatience in the queue <i>GI/G/</i>1
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+On Level Crossings and Cycles in Dam Processes
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+\(M/M/1\) queue with impatient customers of higher priority
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+Level crossing methods in stochastic models
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+An embedded level crossing technique for dams and queues
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+Level Crossings in Point Processes Applied to Queues: Single-Server Case
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+Modeling and analysis of high risk patient queues.
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+https://doi.org/10.1017/s0269964813000065
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+W2129682828
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