FORECAST ERRORS IN SERVICE SYSTEMS (Q3645160): Difference between revisions

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+Q3998392
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+Approximation Theorems of Mathematical Statistics
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+Markov chain models of a telephone call center with call blending
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+Managing uncertainty in call centres using Poisson mixtures
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+Markov additive processes. II
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+Two issues in setting call centre staffing levels
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+Statistical Analysis of a Telephone Call Center
@@ Property / cites work: Statistical Analysis of a Telephone Call Center / rank @@
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+Q5560061
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+Design and Control of a Large Call Center: Asymptotic Analysis of an LP-Based Method
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+Modeling Daily Arrivals to a Telephone Call Center
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+Stochastic-Process Limits
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+Dynamic staffing in a telephone call center aiming to immediately answer all calls
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+Bivariate distributions with given marginals
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+Bayesian Forecasting of an Inhomogeneous Poisson Process With Applications to Call Center Data
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+Service-Level Agreements in Call Centers: Perils and Prescriptions
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